Dispatch and Delivery

• It will be possible to dispatch most jewellery items within 2 working days and where possible we have stated in the product description when the lead time is more than 2 working days.  If you require an item urgently, please email [email protected] to check that the item is in stock before placing your order.     
• Once your order is received we will reply with an estimated delivery date.

Delivery Options

Your order will be dispatched by Royal Mail our preferred courier company, via a signed for method to track & trace. This is not a guaranteed next day delivery just a tracked service.

• If you'd like an item to be received guaranteed by 1pm next day, you must place your order by 10.30 AM and this service is charged at £10 and is sent by Royal Mail Special Delivery.
• Saturday delivery is charged at £15 extra for this service.

• Items sent elsewhere, both national and international, will be via Royal Mail.

If you require an item urgently, please email to check that the item is in stock before placing your order.

All orders are beautifully packaged as part of our complimentary gift wrapping service.

Customer Service

We believe that buying online should be an enjoyable experience and have endeavoured to make the process of buying the items you'd like as simple as possible. You can read some of the kind feedback that Emma-Kate and the team have received on the Customer Feedback Page.

If you have any questions about ordering online, specific requests or would like to enquire about a commission please contact [email protected] or by using the form on the Contact Page.

Returns Policy

We hope that all our customers will love their purchases and endeavoured to supply the highest quality goods and service, but in the unlikely event that you need to return an item we operate a simple returns policy - more information can be found on the Returns Policy page.